In employee support, true resolution takes more than finding the right answer. When an employee asks, “How do I submit a parental leave request?” they don’t need instructions. They need the request submitted, reviewed, and approved.
Delivering that outcome requires internal support teams to coordinate across systems, complete multiple steps, secure approvals, and handle exceptions. This kind of work exists in every department. Now, AI can take on more of it.
Today, Employee Service AI Agents can automate the work behind employee requests. Powered by Advanced Action Flows, Zendesk Employee Service AI Agents can carry out multi-step tasks across systems and teams, in line with organizational policies. This enables Employee Service AI Agents to move beyond answering questions to become an autonomous service workforce for internal support—one that can resolve complex requests end to end.
Discover Employee Service AI Agents in action across IT, HR, Legal, Facilities & Procurement.
IT: Refresh a laptop
An employee needs to replace their laptop. The Employee Service AI Agent checks eligibility and device inventory, updates the asset record, and coordinates delivery.
HR: Request time off
An employee needs to request time off. The Employee Service AI Agent gathers the leave details, checks applicable policies, and automatically approves policy-compliant requests or routes it for manual approval when required.
Procurement: Process an NDA
An employee needs an NDA for a new vendor. The Employee Service AI Agent gathers the required information, applies the relevant legal policy, prepares the standard NDA and routes it for signature.
Legal: Submit a data request
An employee submits a personal data request. The Employee Service AI Agent verifies the employee’s identity, searches connected systems for matching records, routes the response package to legal for approval before securely delivering it to the employee.
Facilities: Register a guest visitor
An employee needs to register a guest visitor. The Employee Service AI Agent collects the visitor’s information, registers the visit, coordinates access, and sends security notifications.
Automate the work behind every employee request
Employee Service AI Agents are designed to help employees get back to work faster while giving internal support teams more time to focus on the work that really needs them. Put Employee Service AI Agents to work today.
