Help desk ticketing system

什麼是工單系統?

A help desk ticketing system (support ticket system) is help desk software that collects and tracks all customer support interactions from various channels—phone, chat widget, email, and social media. No matter how a customer chooses to reach out to your team, that interaction will be logged in the system. When it comes to efficiency, not all ticket management systems are created equal. Zendesk Support is an omnichannel ticketing system that makes it easy for your business to track, prioritize, and solve customer support tickets for inquiries. Zendesk support ticketing software makes it effortless for teams to access and manage all information from one centralized hub, giving chat agents a full view of each customer and their journey regardless of where the conversation originated.

A multi-channel support ticketing system

When it comes to customer satisfaction, we know that customers want to resolve issues seamlessly on the platform they prefer. That doesn’t mean chat agents have to stumble through multiple information silos to reach them. Zendesk Support is designed to seamlessly connect your customer support team with customers across all platforms. Our omnichannel ticket system is designed to keep the conversations with customers going on any channel without losing context. And with Zendesk live chat software, customers will experience quality customer service on their preferred platform, whether it's through email or a chat session on Facebook Messenger. Beyond improved customer satisfaction, Zendesk’s ticket support system software is also a dream for chat agents who get a comprehensive view of the entire customer journey, so they can stop searching for information and start chatting. The centralized hub makes it easy for managers and admins to track their team’s performance metrics, KPIs, and SLAs across the customer experience.

Context is king in a ticket system

No one wants to feel like they’re talking to a robot. Zendesk software sets your team up with everything they need to provide customers with truly personalized service. With an omnichannel ticket support system, your agents have full details about every customer they interact with through an organized workflow. Equipped with context about every customer, customer support agents can quickly resolve individual support requests and provide quality customer experience across the board.
Zendesk Support ticketing system screenshot

Support team superpowers

Beyond having a centralized hub for seamless workflow, Zendesk software makes it easy for your team to identify issues as soon as they arise. With its built-in issue tracking system, specific issues being raised by customers can be easily seen and flagged for the support team. Whether engineers need to bug track a problem or your chat team creates a self-service solution with help desk software, by identifying problems early, your team can take action swiftly to ensure customer satisfaction isn’t interrupted.

Elevate customer support with Zendesk ticketing system

Seamless communication doesn’t have to be a distant dream for you and your team. Zendesk’s omnichannel ticket system elevates your customer reach and bridges the gaps within your business. With our open CRM platform Zendesk Sunshine, you can connect all customer data so chat agents have all the customer context they need to respond easily across channels through live chat software. Plus, reporting with Zendesk Explore gives you detailed insight into your support agents work so you can make your workflow work better for both your team and your customers. That’s a win.

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