建立、組織內容，並方便地與代理、特定客戶或公眾分享內容 —— 衡量何種方式效果最佳。
Zendesk Guide offers knowledge management software that is simple to customize and use - as either an internal knowledge base, an IT knowledge base, a support agent-only knowledge base, or a customer facing FAQ tool. And because it’s always available, customers and support agents can use this self-service portal to find the right information whenever they need.
Measure and improve customer support
Know what users are looking for and whether they're finding the right answers with built-in reports. Zendesk’s knowledge base software provides insights to expose gaps in content and helps identify areas where new knowledge base articles should be created.
「建立了知識庫之後，我們發現支援請求的數量大幅下降。我們的合作夥伴獲得了我認為是最優質的服務 —— 即他們根本無需提交工單。」
Expedia® Affiliate Network 合作夥伴解決方案主管
Encourage conversations between customers and strengthen their connection with your brand with knowledge base software.瞭解更多 >
Provide a dedicated self-service portal for customers to log in and manage their support requests.瞭解更多 >
如果知識庫可滿足客戶的需求，91% 的客戶會使用它。瞭解更多 >