Onetime Secret lets you create encrypted, self-destructing links to share passwords, credentials, and other sensitive data with customers directly from your ticket workspace. Secrets are encrypted at rest, viewable exactly once, then permanently deleted. Supports all Onetime Secret regions (US, EU, CA, UK, NZ) and custom domains for branded sharing links.
Extend Support integrates with Zendesk, giving support agents the ability to view and action Extend customer claims directly from the Zendesk ticket sidebar, view all extended warranty claims for the ticket requester in an embedded sidebar widget, see auto-approval and auto-denial decisions inline with each claim, review product and fulfillment details for every claim, approve or deny pending claims without leaving Zendesk, and automatically create Zendesk tickets from Extend claim events to streamline agent workflows
VOC Patterns is a proactive analysis tool that analyzes support tickets to reveal customer trends, common issues, and improvement opportunities, developed by Zendesk Labs. Surface recurring customer pain points, highlight top drivers of customer satisfaction or frustration, spot improvement opportunities and quick wins, and track trends in ticket volume or customer feedback.
Beep helps support teams send clearer, faster updates in Zendesk with voice messages and automatic transcripts. With one click, agents can insert the recording link and optional transcript into the active reply or internal note. This is useful for explaining complex issues, sharing handoff context, coaching teammates, or sending more personal customer responses. Beep also includes recording history for quick reuse, plus optional expiration controls so teams can manage how long shared recordings remain accessible.
Additional apps added in June:
Inkeep Agents (Support) is an AI agent platform for teams and enterprises. Configure agents with the knowledge, tools, skills, workflows, and MCP integrations your team needs. Chat with the agents your team has configured, generate grounded reply drafts, and apply them to tickets in one click. Connect to your knowledge base, third party services, and more.
Monchart Analytics (Support) turns Zendesk ticket data into clean, embeddable charts in seconds. It reads your account’s active custom ticket fields via the Ticket Fields API. Choose any dropdown, checkbox, or multi-select field to visualize.
Dynamic Content Manager by LEAFWORKS (Support) makes managing dynamic content in Zendesk faster and more intuitive. Create, edit, organize, and maintain dynamic content and language variants in one workspace. Switch between translations and preview every variant before publishing.
Ticket Generator (Support) creates realistic, AI-powered sample tickets inside Zendesk. Configure it for your industry, team structure, and ticket types. No copy-pasting, lorem ipsum, or fake names.
Forest Admin (Support) connects Zendesk support tickets directly to Forest Admin. Support teams can view linked customer records, search collections, and execute Smart Actions like refunds or account updates. Permissions and audit trails are fully enforced.
Conversation Analysis (Support) helps admins and managers surface insights hidden in Zendesk ticket conversations. Search across all ticket comments using comma-separated keywords or phrases. Instantly retrieve matching tickets with highlighted snippets for context.
Micromerce (Support) helps you turn Zendesk data into better onboarding experiences. It combines support signals with CRM, billing, project, and legacy data. This creates a real-time picture of every customer implementation.
SummaryFalcon (Support) analyzes Zendesk tickets to generate concise intent summaries, categories, and sentiment. This helps agents triage faster and respond consistently. It also helps managers monitor trends.
ConfigMap (Support) maps and visualizes relationships across your Zendesk configuration. Search objects like triggers, automations, groups, macros, views, SLA policies, ticket fields, forms, statuses, tags, or brands. See where each item is referenced and what it impacts.
Relatel (Support) displays Zendesk tickets when you receive calls in Relatel. It looks up tickets using the caller’s phone number. This gives you quick access to relevant customer information.
ButtonPDF (Support) adds a polished PDF download action to Help Center articles. Install the app, enter API settings, and connect Zendesk OAuth. Then add the widget snippet or use the assisted setup flow.
AI Invoice Processing (Support) turns invoices and financial documents into structured data when they hit your queue. It extracts fields like vendor name, invoice number, line items, amounts, and due dates. The data is written directly into ticket fields.
Klarion AI Support Analytics for Zendesk (Support) analyzes tickets and chats to show why customers are reaching out. It identifies support burden, customer pain, and issue patterns. It also connects those signals to business data to quantify impact.
Shopline Support (Support) automatically looks up the requester’s email or phone number in your Shopline store. It displays the matching customer profile and order history. Agents can inspect order details like status, payment, shipping, tracking, and refunds.
Pumble (Support) is a powerful team chat and collaboration platform that helps your team members stay connected, share information instantly, and resolve tickets faster. Connect Zendesk with Pumble to allow you to interact with Zendesk Support tickets directly in Pumble.
BrandGuard by BCP (Support) keeps every Zendesk agent reply on-brand automatically. Agents can check a draft against voice, tone, banned phrases, and policy rules before sending. It uses the Brand Context Protocol to make brand guidelines machine-readable.
Onro (Support) helps agents search delivery orders directly from the Zendesk ticket sidebar. Search by Onro order code to view delivery status and other operational details. It also shows order type, service type, delivery method, and vehicle type when applicable.
ScopeHQ Bridge (Support) connects Zendesk and Azure DevOps. From inside a ticket, you can create or link ADO work items and view their live state, sprint, assignee, and comments. Comments sync both ways between ADO and Zendesk.
Slack Escalations (Support) gives every ticket its own dedicated Slack channel — created in one click from the sidebar. Agents stay in Zendesk. Everyone else stays in Slack. Both sides see the same conversation, in real time.
Protocol Generator (Support) automatically creates unique, formatted protocol numbers for new tickets. It writes them directly into a custom field when a ticket is created. The format follows your configured rules.
Firewatch (Support) is a real-time operational gap monitor for Zendesk Support. It shows tickets that are unassigned, missing a group or form, or stale for 30+ days. Click a count to open the full ticket list.
In App Notifier (Support) displays targeted modal alerts to agents inside Zendesk Support. Use it for policy updates, operational notices, workflow reminders, or contextual prompts. It helps keep teams informed at the right moment.
FrontFoot (Support) helps teams resolve contract exception requests without slow escalation chains. Agents click “Draft reply” and get a response grounded in contract terms, approved policies, and tone guidelines. Drafts can be inserted into Zendesk with one click.
PilotFlow PRO (Support) is an automation engine for Zendesk teams that need precision and control. It supports advanced rule systems for assigning tickets, applying tags, managing followers, and orchestrating workflows. It handles complex scenarios in real time.
Flexivity AI (Support) helps Zendesk teams triage, draft, summarize, and learn from every ticket. It is trained on your team’s history and shows transparent confidence scores. It also suggests responses using similar past tickets and relevant KB articles.
Smao (Support) is an AI-powered phone assistant that handles incoming calls and supports automated workflows. It can create Zendesk tickets directly from workflow events. Tickets can include type, priority, tags, and contact details.
XCHK Verification (Support) provides real-time identity verification for remote interactions. Agents can launch a live video verification session from a ticket sidebar. The app checks location, device authenticity, browser spoofing, and VPN/proxy use.
Quick Charts (Support) puts live ticket visualizations one click away. Open the top-bar popover and choose a view to break down your queue by status, priority, assignee workload, channel, or ticket type. It keeps you in the agent workspace.
Macro Hero (Support) is a macro management tool for Zendesk admins and CX teams. It helps organize, update, and maintain large macro libraries with bulk operations, inline editing, and usage analytics. Everything lives in the Zendesk navigation bar.
Uniti AI (Support) handles customer conversations across voice, SMS, WhatsApp, email, and web chat. It captures each conversation as a structured Zendesk ticket with full transcript, summary, intent tags, and custom field data. This gives support, sales, and marketing a complete picture in real time.
LeadDesk Talk v2 (Support) helps agents manage calls and SMS directly in Zendesk. Call and SMS activity is matched to tickets under a customer profile. Calls can open new tickets and messages are recorded as notes.
toern returns (Support) optimizes returns and exchange requests through intelligent workflows. It integrates with shop and logistics systems to improve the return experience. Agents get full visibility into return processes directly in Zendesk.
Data Manager (Support) is a audit and visibility tool for Zendesk admins. Data Manager gives you a fast, sortable spreadsheet view of your Users, Organizations, and Business Rules — built right into the agent interface.
ProductBridge (Support) helps product teams capture, organize, and prioritize customer feedback from Zendesk tickets. Agents can search existing feedback, create new posts, upvote on behalf of customers, and link tickets to posts. AI and deduplication help keep things tidy.
Super Views (Support) replaces native Zendesk ticket views with a faster way to triage tickets. It shows up to 1000 tickets per view with multi-column sorting, color coding, and instant CSV export. It stays inside the agent workspace.
New Themes added in June:
Anthem is a dark, rhythmic Zendesk Help Center theme for music, audio, and streaming brands. It uses a hot-pink-to-gold gradient over a deep violet base with waveform-inspired touches and rounded cards. Sora and Inter keep the layout bold but readable.
Civic is an accessible-first Zendesk Help Center theme for government, public services, and civic tech. Built in the spirit of USWDS, it uses the USWDS blue banner bar, Public Sans typography, and high-contrast layouts. The design prioritizes clarity and trust.
Aurora is a light, gradient-rich Zendesk Help Center theme for SaaS, creative tools, and modern tech products. Purple-to-pink-to-blue gradient meshes, frosted glass cards, and generous whitespace give it a polished feel. DM Sans keeps the reading experience clean.
Basecamp is a rugged-refined Zendesk Help Center theme for outdoor and adventure brands. Forest green and blaze orange on sandy cream neutrals create a trail-ready look. Optional dark mode supports campfire-reading vibes.
Capsule is a clean, approachable Zendesk Help Center theme for pharmacy, supplement, and wellness brands. Teal, peach, and mint tones create a warm, trustworthy palette. Rounded cards and pill-shaped buttons reinforce the health identity.
