Zendesk Support Enterprise Plan
The Zendesk Support Enterprise plan gives your company the tools you need to optimize your support operations as you scale.
Customize your support solution to fit the diverse needs across your business with features like contextual workspaces and custom resources.
Contextual workspaces allows you to maximize agent productivity by creating unique ticket interfaces that surface up the right forms, macros, and apps based on the ticket at hand. (Currently in beta.)
Set up, maintain, and change your support operations with ease with advanced features like skills-based routing, ticket forms, and premium sandbox.
With skills-based routing, you can get the right ticket to the right agent so they can more efficiently navigate their day-to-day workflow.
Keep internal and external teams on the same page with tools like the Collaboration add-on, which includes light agents and side conversations.
With side conversations, agents can easily share info, request a response or kick off processes with other internal and external teams.
Keep team members accountable by giving certain roles the right account permissions. Easily audit changes made to your Support instance with features like custom roles and audit logs.
With custom roles, you can give specific permissions to your agents to see the tickets that just pertain to them.
Global brands on the Support Enterprise Plan
Northmill Bank + Zendesk: omnichannel, personalized, scalable support
"Zendesk lets us anticipate what customers want, quickly solve their problems, and help customers help themselves. Even though they can always call us and we pick up the phone in around 41seconds."
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