Cookie 政策

Previous Version, No Longer in Effect as of December 2, 2019

Effective as of January 25, 2019, Zendesk, Inc., (“Zendesk”) and its subsidiaries, (collectively, the “Zendesk Group” or “we” or “us” or “our”) have updated our Cookie Policy. For a prior version of our Cookie Policy, click here.

1. 簡介

This Cookie Policy (“Policy”) explains that we believe in being open and clear about how we use your information. In the spirit of transparency, this Policy provides detailed information about how and when we use cookies on our Websites. For the purposes of this Policy, the term, “Websites”, shall refer collectively to as well as the other websites that the Zendesk Group operates and that link to this Policy.

2。 Zendesk 是否使用 cookie?

是。Zendesk 集團和我們的行銷合作夥伴、分支機搆及分析或服務提供者使用 cookie 和其他技術,以確保使用網站的每個人都能有最佳的體驗。

3。 什麼是 cookie?

A cookie is a small text file that is placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Some of the cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used. You can find out more about each cookie by viewing our current cookie list below. We update this list quarterly, so there may be additional cookies that are not yet listed. Web beacons, tags and scripts may be used in the Websites or in emails to help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our service/analytics providers on an individual and aggregated basis.

4。 Zendesk 為什麼使用 cookie?

When you visit our Websites, we may place a number of cookies in your browser. These are know as First Party Cookies and are required to enable to hold session information as you navigate from page to page within the website. For example, we use cookies on our Websites to understand visitor and user preferences, improve their experience, and track and analyze usage, navigational and other statistical information. You can control the use of cookies at the individual browser level. If you elect not to activate the cookie or to later disable cookies, you may still visit our Websites, but your ability to use some features or areas of the Websites may be limited.

5。 如何停用 cookie?

通常可透過網路瀏覽器中內建的功能來啟用或停用 cookie 的使用。要瞭解有關如何透過瀏覽器控制 cookie 設定的更多資訊:

按一下這裡,以瞭解有關 Firefox 中「私密瀏覽 (Private Browsing)」設定和管理 cookie 設定的更多資訊;

按一下這裡,以瞭解有關「無痕模式 (Incognito)」和在 Chrome 中管理 cookie 設定的更多資訊;

a href=””>Click here to learn more about “InPrivate” and managing cookie settings in Internet Explorer; or

按一下這裡,以瞭解有關「私密瀏覽 (Private Browsing)」和在 Safari 中管理 cookie 設定的更多資訊。

如果您想瞭解有關 cookie 的更多資訊或欲瞭解如何控制、停用或刪除,請造訪 以獲取詳細指引。此外,某些第三方廣告網絡(包括 Google)允許使用者選擇退出或自訂與您網路瀏覽相關的喜好設定。要瞭解有關 Google 這個功能的更多資訊,請按一下這裡

許多司法管轄區要求或建議網站運營商將其所用 cookie 的性質告知使用者/訪客,且在某些情況下需要獲得使用者的同意才能放置某些 cookie。

網站包括第三方社交媒體功能(如 Facebook 的「贊 (Like)」按鈕)和第三方窗口小工具(如「共享這個 (Share This)」按鈕)或在網站上運行的互動式小程式。這些功能可能會收集您的 IP 位址,檢測您在我們的網站上造訪哪個頁面,並設定一個 cookie 使得該功能能夠正常工作。您與這些功能的互動受提供該功能的第三方公司的隱私權政策約束。

我們可能在網站上使用以下詳述任何類別的 cookie。

Each cookie falls within one of the four following categories:


1. Essential Cookies

Essential cookies (First Party Cookies) are sometimes called “strictly necessary” as without them we cannot provide many services that you need on the Website. For example, essential cookies help remember your preferences as you move around the Website.

2. Analytics Cookies

These cookies track information about visits to the Websites so that we can make improvements and report our performance. For example: analyze visitor and user behavior so as to provide more relevant content or suggest certain activities. They collect information about how visitors use the Websites, which site the user came from, the number of each user’s visits and how long a user stays on the Websites. We might also use analytics cookies to test new ads, pages, or features to see how users react to them.

3. Functionality or Preference Cookies

During your visit to the Websites, cookies are used to remember information you have entered or choices you make (such as your username, language or your region) on the Websites. They also store your preferences when personalizing the Websites to optimize your use of Zendesk, for example, your preferred language. These preferences are remembered, through the use of the persistent cookies, and the next time you visit the Websites you will not have to set them again.

4. Targeting or Advertising Cookies

These Third Party Cookies are placed by third party advertising platforms or networks in order to, deliver ads and track ad performance, enable advertising networks to deliver ads that may be relevant to you based upon your activities (this is sometimes called “behavioral” “tracking” or “targeted” advertising) on the Websites. They may subsequently use information about your visit to target you with advertising that you may be interested in, on the Websites and other websites. For example, these cookies remember which browsers have visited the Websites.

List of Cookies used on the Websites:

Website Name(s)Cookie NameCookie PurposeCookie Duration類別
All WebsitesGoogle AnalyticsThis web analytics cookie collects information about how visitors use the Websites, which website the user came from, the number of each user’s visits and how long a user stays on the Websites2 年分析
www.bimeanalytics.comGoogle AnalyticsSession Google Analytics10 minutes分析
www.bimeanalytics.comHeap AnalyticsEvent tracking to monitor behavior2 年分析
www.bimeanalytics.comHeap AnalyticsSession Heap Analytics30 min分析
www.bimeanalytics.comVimeoVimeo video player2 年Functionality/Preference
www.bimeanalytics.comGoogleGoogle Account – SSO6 monthsFunctionality/Preference
www.bimeanalytics.comCapterra轉換追蹤30 minTargeting/Advertising
www.bimeanalytics.comWebsite LanguageLanguage settings30 minFunctionality/Preference
www.bimeanalytics.compopupHideDetermines if a user has accepted or rejected the demo request popup that appears after a certain time on the websiteSessionFunctionality/Preference
www.zendesk.comGaugeHigh level behavior tracking2 年Functionality/Preference
www.zendesk.comDisqusVisitor authentication for commenting and user reviews2 年Essential
www.zendesk.comTwitter AdvertisingAdvertising1.5 yearsEssential
www.zendesk.comClearbitStores information on user in order to not display so many formsSessionFunctionality/Preference
www.zendesk.comLinkedInAdvertising vendor for remarketing1 年Targeting/Advertising
www.zendesk.comMarin SoftwareAdvertising bidding platform1 年Targeting/Advertising
www.zendesk.comFacebookAdvertising Vendor180 天Targeting/Advertising
www.zendesk.comYahoo JapanAdvertising Vendor30 天Targeting/Advertising
www.zendesk.comNaverAdvertising Vendor6 monthsTargeting/Advertising
www.zendesk.comhomeTypeDetermines visitor type and stores which web content to display to visitorSessionFunctionality/Preference
www.zendesk.com_zendesk_shared_sessionHolds session information for sharing across Zendesk applications.SessionEssential
www.zendesk.com_zendesk_nps_sessionSessions for NPS®.SessionFunctionality/Preference
www.zendesk.com_zendesk_sessionHold session information for root access applications.SessionEssential
www.zendesk.com_help_center_sessionSessions for Guide.SessionEssential
www.zendesk.com_voice_sessionSessions for Voice.SessionFunctionality/Preference
www.zendesk.com_carson_container_sessionSessions for Carson.SessionTargeting/Advertising
www.zendesk.com_zendesk_remember_mePreference for maintaining login sessions2 WeeksEssential
www.zendesk.com_zendesk_settingsArbitrary, non-PII settings usually for preferences1 年Functionality/Preference
www.zendesk.com_zendesk_cookieArbitrary, non-PII settings usually for preferences20 年Functionality/Preference
www.zendesk.comLiveIntentCapture conversions on a cookie level to help automate campaigns and capture cookie information for visitors.30 天Targeting/Advertising
www.zendesk.comBidtellectCapture conversions on a cookie level to help automate campaigns and capture cookie information for visitors.30 天Targeting/Advertising
www.zendesk.comAdRollCapture conversions on a cookie level to help automate campaigns and capture cookie information for visitors.30 天Targeting/Advertising
www.zendesk.comQuantcastCapture conversions on a cookie level to help automize campaigns and capture cookie information for visitors.30 天Targeting/Advertising
www.zendesk.comAdobeCapture conversions on a cookie level to help automate campaigns and capture cookie information for visitors.30 天Targeting/Advertising
www.zendesk.comSimpli.fiCapture conversions on a cookie level to help automate campaigns and capture cookie information for visitors.30 天Targeting/Advertising & www.zopim.comOptimizelyTracking for A/B testing10 年分析 & www.zopim.comPendoEnd-User and Agent Usage DataEvent tracking to analyze use of the Service and improve the Services. to monitor behaviour2 年Targeting/Advertising & www.zopim.comCrazy EggAnalytics Tool that gives us heat maps and click data5 年分析 & www.zopim.comEloquaMarketing automation software1 年Essential & www.zopim.comFacebook ConnectInteraction between services2 年Essential & www.zopim.comDoubleclickRe-targeting, optimization, reporting and attribution of online adverts2 年Targeting/Advertising & www.zopim.comAppNexusAdvertising Vendor for prospecting2 年Targeting/Advertising & www.zopim.comGoogle Adwords ConversionAdvertising pixel for prospecting and retargeting540 天Targeting/Advertising & www.zopim.comLiveRampTracking of anonymous user characteristics180 天Targeting/Advertising & www.zopim.comBingAdvertising vendor for search marketing2 年Targeting/Advertising, & www.bimeanalytics.comGoogle Tag ManagerTraffic and visitor behavior measurement2 年分析 MetricaAdvertising pixel to track conversions1 年Targeting /Advertising
www.zopim.comWistiaVideo Streaming10 年Essential
www.zopim.comGoogle Adwords ConversionAdvertising pixel to track conversions540 天Targeting/Advertising
www.zopim.comLiveRampTracking of anonymous user characteristics180 天Targeting/Advertising
www.zopim.comGoogle Dynamic RemarketingAdvertising180 天Targeting/Advertising
www.zopim.comFacebook BusinessUsed for creating custom audience on Facebook for advertising purpose2 年Targeting/Advertising
www.zopim.comFacebook ImpressionAdvertising2 年Targeting/Advertising & www.bimeanalytics.comCloudflareControl over cache of assets1 年Essential

6。 Cookie 可能會更改

本政策的內容僅供您參考和使用。如果這些 cookie 有更改,恕不另行通知。您承認,這些資訊可能包含不準確或錯誤的內容,可能會隨時更改,而且我們明確表明在法律允許的最大範圍內對任何此類不正確或錯誤的內容不承擔任何責任。

7。 我們服務中使用的 Cookie

除按上述在我們的網站上使用 cookie 外,我們還就您造訪和使用我們在網站上出售的產品和服務(我們的「服務」)使用 cookie 和其他追蹤技術。這裡提供的我們的主訂閱協議中進一步說明了我們如何以及為什麼在服務中使用 cookie 和其他追蹤技術。

8。 更新本政策


9。 英文版本控制


NET PROMOTER 與 NPS 為美國注冊商標,NET PROMOTER SCORE 與 NET PROMOTER SYSTEM 為 Bain & Company, Inc.、Satmetrix Systems, Inc. 和 Fred Reichheld 的服務標章。

最後更新於 2018 年 11 月 21 日