我們的領導者

若要成為客戶期望我們所成為的公司,需要一個熱衷於客戶體驗的折衷主義團隊。瞭解領導 Zendesk 發展方向的人們。

創始人

Mikkel Svane

執行長兼創始人

Svane 先生是 Zendesk 的執行長、董事長兼創始人,Zendesk 是一家打造軟體用於建立最佳客戶體驗的全球性公司。自 2007 年以來,他推動著公司的願景、文化與成長發展。在他的領導下,公司於 2014 年在紐約證券交易所上市,目前正幫助全球超過 169,000 家組織為其客戶提供更好的幫助與互動,並更好地理解其客戶。他來自於丹麥哥本哈根,著有已出版的《Startupland》一書,也是四個孩子的父親,愛好手工調製雞尾酒。

@mikkelsvane
Morten Primdahl

榮譽創始人

Morten Primdahl 是 Zendesk 的三位創辦人之一。他與 Zendesk 的旅程從一場位於哥本哈根的三人聚會開始。隨著企業搬遷至美國並於舊金山設立總部,一路披荊斬棘順利拓展業務,成功贏得超過 160,000 付費客戶的心。爾後,在紐約市慶祝首次公開募股,並見證組織於全球各地拓展辦事處,不斷成長。

身為創始技術長,Morten 負責多數產品的技術設計、開發和更新。對於制定 Zendesk 初創企業文化,以及引導企業在全球工程設計原則方面,有不凡的貢獻。

Morten 目前定居在哥本哈根。

@primdahl
Alexander Aghassipour

榮譽創始人

Alexander Aghassipour 是 Zendesk 的三位創辦人之一,自 2007 年 8 月開始擔任產品總監。Alexander 帶領公司秉持簡潔流暢、不失高雅的產品策略,致力於設計創新。創辦 Zendesk 前,他曾為跨國企業提供設計、全球策略和招聘諮詢服務。同時,也是丹麥最大的數位媒體機構 Araneum A/S 的共同創辦人。

Alexander 擁有丹麥 Ingeniør Akademi 的電機工程學士學位和丹麥科技大學的資訊科技碩士學位。

@aghassipour

管理團隊

Mikkel Svane

執行長兼創始人

Svane 先生是 Zendesk 的執行長、董事長兼創始人,Zendesk 是一家打造軟體用於建立最佳客戶體驗的全球性公司。自 2007 年以來,他推動著公司的願景、文化與成長發展。在他的領導下,公司於 2014 年在紐約證券交易所上市,目前正幫助全球超過 169,000 家組織為其客戶提供更好的幫助與互動,並更好地理解其客戶。他來自於丹麥哥本哈根,著有已出版的《Startupland》一書,也是四個孩子的父親,愛好手工調製雞尾酒。

@mikkelsvane
Soren Abildgaard

工程執行副總裁

Soren Abildgaard 於 2017 年加入本公司,目前是 Zendesk 的工程執行副總。他領導著工程部門,負責 SaaS 產品定位和設定開發人員平台。

他鼓勵團隊自由創作、發揮創意,成功打造出提供協作並確實提升客戶關係的產品。此外,Soren 負責監管 Zendesk 的平台軟體,提供開發人員研發出更多提升客戶體驗時必備的靈活工具。

加入 Zendesk 之前,Soren 曾任 TubeMogul 工程資深副總裁,負責管理 Adobe 收購的廣告雲端平台。更早之前,曾任職於 Microsoft 和 Autodesk,擔任高級工程職務。

Shanti Ariker

資深副總暨法律總顧問

Shanti Ariker 於 2020 年 12 月起,擔任資深副總暨法律總顧問。她擁有 20 年以上與全球高成長企業共事的經驗。

加入 Zendesk 之前,Ariker 女士為 Twilio Inc. 的副總暨法律副總顧問。Ariker 女士曾擔任 Salesforce.org 資深副總暨法律總顧問,並於 Salesforce.com 和 Autodesk 公司擔任相關資深主管職。最早為私人開業律師。她積極參與環境、社會及公司治理相關議題,對於公益勸募的組成模式以及相關條例,具備深厚的專業知識。Ariker 女士取得麻薩諸塞大學學士學位,並擁有維吉尼亞大學法律博士學位。她更是一位深具抱負的作家,目前正在撰寫個人回憶錄。

@shanti100
Colleen Berube

營運高級副總暨資訊長

身為 Zendesk 資訊長,Colleen 目前正運用最尖端的科技重新建構 Zendesk 基準以及重新配置以客戶為中心的人力資源。她對於數位時代的客戶和員工體驗充滿了熱情。

憑藉著 20 多年來跨領域累積的經驗和持續進化的科技遠景,Colleen 不啻為數位和商務模式轉型的領導者。她的創新策略協助公司以客戶為中心,打造出注重協作和開放式溝通的工作環境。

在這之前,曾任普華永道 (PwC) 的入駐執行長,負責一系列商業和內部計劃。更早之前,Colleen 是 Adobe Systems 的 IT 副總裁,曾任 Cisco Systems、Palm 和 SAP 擔任過行政級的 IT 主管。

閒暇時,Colleen 熱衷於划槳運動。她將從運動中所體認到的水上紀律和團隊合作相關精神,帶進了商業界。她擁有紐約州立大學波茨坦分校的學士學位和北佛羅里達大學的工商管理碩士學位。

@ColleenBerube
Marc Cabi

副財務長兼財務與策略資深副總裁

身為 Zendesk 財務主管,Marc 在投資銀行、財務與策略領域擁有超過 25 年的領導經驗。在過去的七年裡,Marc 做為領導團隊的一員,致力於發展 Zendesk 的 SaaS 業務。

他在加入 Zendesk 之前,曾在瑞士信貸、德意志銀行、所羅門兄弟和 Cowen and Company 擔任投資銀行和股市研究方面的資深主管職。做為機構投資人排名分析師,Marc 在產業思維領導方面與投資人和公司建立了良好的聲譽。在從華爾街到加入 Zendesk 的期間,Marc 為高成長企業擔任策略顧問,提供無數寶貴的建議。在其豐富的職業生涯中,以顧問和主管的雙重身分,全心投入拓展和經營相關業務。

閒暇之餘,Marc 熱愛家庭時光,享受健行、跑步和划船等戶外活動。

@marccabi

Alex Constantinople 於 2021 年 5 月加入 Zendesk 擔任行銷長,負責全球行銷,包括品牌、產品、行銷活動和整合行銷、創意、傳播、社會影響力和活動。她致力於整合客戶、產品和公司資訊,不斷以最佳化行銷引擎,持續推動成長。Alex 致力於連結 Zendesk 使命與社會影響力,明確地引導公司策略發展與革新。

在加入 Zendesk 之前,她曾擔任整合行銷機構 Outcast 執行長超過十年,與無數全球知名企業合作,協助塑造和發展獨立品牌。也曾經在 GE、Condé Nast、NBC 和 CNN 擔任行銷和傳播職務。

她與丈夫和三個孩子住在舊金山。

@constantalex
Norman Gennaro

President of Worldwide Sales

Norman Gennaro 是 Zendesk 的銷售總裁,在帶領和培養全球高績效專業銷售人員團隊商務技巧方面,擁有 25 年以上的資深經歷。Norman 致力於加速 Zendesk 進入市場的腳步、拓展和擴大全球銷售組織,確實達成公司的季度目標和長期策略。

Norman 在不久前,才將北美地區的中小企業 Amazon Web Services (AWS) 成功轉型成為數十億美元的企業。而在 AWS 之前,Norm 在 Oracle Corporation 有超過 16 年的企業銷售經驗。他擁有 University of Notre Dame 管理資訊系統學士學位,以及 University of Notre Dame de Namur 金融和電腦資訊系統的 MBA 學位。

John Geschke

幕僚長

John Geschke is chief of staff at Zendesk and is responsible for aligning the company’s office of the CEO leadership group with the execution of the company’s strategy. Prior to serving as chief of staff, John was Zendesk’s chief legal officer. He has more than 25 years of legal experience in the technology industry.

Before joining Zendesk, John was general counsel of Norwest Venture Partners, a venture-capital firm, and practiced law as a partner at Cooley LLP. John holds a bachelor’s degree from Princeton University with a concentration in the School of Public and International Affairs, and a juris doctor from Stanford University.

Outside of Zendesk, John is working hard on his empty nesting lifestyle with his wife of over 23 years and appreciating his two kids and two very large dogs.

@jgeschke
Shelagh Glaser

財務長

Shelagh Glaser 於 2021 年 5 月加入 Zendesk,擔任財務長,負責監管全球財務,包括財務與策略、會計、企業報告和預測、交易台以及投資人關係。Shelagh 專注在透過嚴格的投資組合管理,來推動達成財務業績的策略,同時也是多元化、公平和包容的積極支持者。

在加入 Zendesk 之前,Shelagh 曾在英特爾公司任職超過 25 年。近年來,她曾擔任過資料平台集團的財務長和營運長。Shelagh 擁有密歇根大學經濟學學士學位和卡內基美隆大學工商管理碩士學位。

Shelagh 是一名非常熱衷自行車運動的人士,喜歡與丈夫和三個女兒一起旅行和徒步旅行。

@GlaserShelagh
InaMarie Johnson

人事與多元化長

As Zendesk’s chief people and diversity officer, InaMarie Johnson leads the company's vision for delivering a great employee experience. Day-to-day, she is responsible for overseeing multiple functions, including talent acquisition, development, diversity equity and inclusion, and workplace experience functions.

Before joining Zendesk, InaMarie was senior vice president and chief human resources officer for Plantronics, Inc., an audio communications company. Prior to that, she was the chief human resources officer at UTi Worldwide Inc., a supply-chain management company, and held various senior leadership roles at Honeywell International Inc., an international technology and manufacturing company.

InaMarie holds a bachelor’s degree in social sciences, with an emphasis in human resource management, from the University of California, Berkeley, and a master’s degree in organizational development and management from John F. Kennedy University.

When she's not at the office, InaMarie enjoys spending her time gardening and is an avid yogi.

Adrian McDermott

Chief Technology Officer

Since 2010, Adrian has led Zendesk’s product management and engineering teams, constantly creating new paths for product innovation and development. As the company’s chief technology officer, he is currently responsible for defining its long-term strategic product direction that will shape the future of customer service. He also helps guide the company’s global customers on how to enhance their customer experience to create better relationships.

Previously, Adrian served as chief technical officer at Attributor, where he managed web-crawling and content-identification systems for text, video, and images. He was the first engineer hired by Plumtree Software, and remained with the company through its IPO and subsequent acquisition by BEA.

Adrian 是一個生活在舊金山的英國約克夏人。

@amcdermo
Toke Nygaard

創意長

With more than 20 years of experience designing digital experiences, Toke Nygaard oversees Zendesk’s brand and product UX/UI as the company’s chief creative officer. In this role, he is constantly developing and building the Zendesk brand with his global team of passionate creatives, keeping the product experience true to its origins of being simple and easy to use. Toke’s quietly humble ambition is to build the greatest and most unique cloud-software brand of all time.

Before joining Zendesk, Toke was a founding partner of one of the largest pioneering design communities, K10k. He was also the founder and creative director at Cuban Council, a digital-design company, where he helped design the original Facebook identity, and worked with a range of clients from Tyra Banks and Francis Coppola, to Apple and NASA. Previously, he worked for Danish web-design frontrunner Araneum and later helped start the Oven Digital offices in London. Toke attended Kolding School of Design and The Royal Danish Academy of Fine Arts, School of Design, focusing on new media and graphic design.

Outside of the office, Toke enjoys spending quality time with his family and is a table tennis aficionado.

@tokenygaard
Jeff Titterton

營運長

As Zendesk’s chief operating officer, Jeff brings the Product, Advocacy and scaled Go-to-Market customer teams closer together to fully understand how our customers experience Zendesk so that we can create the best possible CX solutions for them.

Prior to being named COO, Jeff spent four years as Zendesk’s CMO, where he helped Zendesk realize significant growth by focusing on what matters most to our customers and delivering a more seamless, simplified and frictionless customer experience. Before joining Zendesk, he spent nearly two decades in leadership roles at SaaS and other tech companies, where he focused on marketing, product marketing, conversion and retention optimization, analytics and business management at companies ranging from startups to enterprise companies.

Most recently, he ran engagement marketing and campaign marketing for Adobe’s multi-billion dollar ARR Creative Cloud business, and before that he served as CMO at 99designs. He has also spent many years in the Silicon Valley startup scene, where he honed his strength in data-driven marketing and growth best practice.

When he’s not digging through the numbers and mulling over strategy, you can find him spending time with his husband and two children, or doing long runs or bike rides throughout the Bay Area.

@JeffTitterton
Maarten Van Horenbeeck

資訊安全長

Maarten has served as Zendesk’s chief information security officer since 2018, leading the global security organization. He is also a board member and former Chairman of the Forum of Incident Response and Security Teams (FIRST), a nonprofit association of 400 security teams in more than 80 countries.

Maarten has more than 15 years of experience managing security organizations, which includes building the cybersecurity-threat intelligence team at Amazon, and working on the security teams at Google and Microsoft.

He holds a master’s degree in information security from Edith Cowan University and a master’s degree in international relations from Freie Universitat Berlin. When not working, Maarten enjoys backpacking, sailing, and collecting first-edition travel literature.

@maartenvhb
Shawna Wolverton

產品執行副總裁

As executive vice president of product at Zendesk, Shawna manages the organization’s global product teams to deliver thoughtfully designed, market-changing products. She follows a customer-first mindset and is energized by seeing what experiences are possible with Zendesk technology.

Shawna currently holds three patents, and her career has revolved around making hard concepts easy and intuitive for users. She previously spent 15 years at Salesforce as SVP of product management, where she was a pivotal part of multiple product strategy teams, including the Customer 360 platform.

工作閒暇,她喜歡參加現場音樂演出,或變身空中飛人,躍向高空。

@shawnawol

董事會

Mikkel Svane

執行長兼創始人

Archana Agrawal

Airtable 行銷長

Carl Bass

Autodesk 前總裁兼 CEO

Mike Curtis

Airbnb 前工程副總裁

Mike Frandsen

Workday 產品執行長

Brandon Gayle

Spurs Sports & Entertainment (馬刺運動娛樂公司) 營收、品牌與溝通執行副總裁

Steve Johnson

Netflix 設計副總裁

Hilarie Koplow–McAdams

New Enterprise Associates
創投合夥人

Thomas Szkutak

Amazon 前資深副總裁兼 CFO

Michelle Wilson

Amazon 前資深副總裁、法務長兼公司秘書