Zendesk for Financial Services: Azimo, EBP, and Flywire
When it comes to providing great customer experiences in financial services, we think our customers do it best. Watch their stories to hear how they have scaled, innovated, and improved their support with Zendesk.
“We desperately felt the need to more to one single platform.”
Alessandro Angioni
Business Account Manager at Azimo
“We discovered Zendesk, we chose Zendesk, we implemented Zendesk in two weeks.”
Grégoire Leclercq
Deputy Managing Director at EBP
Products used
Integrated CX
A platform clients can count on
After switching from Freshdesk and consolidating channels using The Zendesk Support Suite, Azimo’s team of 45 agents earned a Net Promoter Score of 21 while solving more than 20,000 tickets a month. With everything they need in one place, agents are able to easily and quickly solve work through the queue.
Retaining customers
Investing in client relationships
After implementing Zendesk in just two weeks, EBP’s support team decreased call volume, solved tickets faster, and increased customer satisfaction by 15 percent.
Sophisticated reporting
Data-driven, human-centered changes
With Zendesk, Flywire’s agents are more engaged, reports are easier to build, and the product team has the data it needs to understand how to best to help customers seamlessly make payments.
Learn how Flywire and others have pivoted to today's new normal