Whatsapp Business for Support

With the app, you can utilize the official WhatsApp Cloud API to link multiple WhatsApp numbers to your Zendesk Support without any hassle.

Key features:

• Connect via Cloud API or scan QR code WhatsApp Business app.
• Reply to your customer WhatsApp requests within Zendesk.
  
• Multiple agents can serve customers simultaneously.
• Your customers will be able to send you Text, Voice, Photos, Videos, Documents and locations.

• Your agents can send back pictures and documents.

• (MD only) WhatsApp group chats are supported

• (MD only) Proactive 1:1 messaging for groups and contacts

• (MD only) Support for shopping messages (orders and products)

• No Suite is required, works with Support Legacy plans

• Use macros, triggers, and ticket assignments the same way you used to work with e-mails

• Utilize Zendesk SLAs and Explore reporting.

Please rate the app below or visit our help center.