Twitter is about what's happening and what people are talking about right now. It's also a place where customers can start a public conversation with your brand. The Tweet Preview app is expanding Zendesk Twitter integration capabilities, allowing your agents to do more without leaving Zendesk agent workspace.

The app allows your agents to be more productive by better understanding the context of the Twitter conversation. With this app, they can:

• View which Tweet it replies to

• View and play attached videos and audio files without opening a new window

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We are looking for your feedback! Please rate the app below or visit our help center to get support.

Please reach out if you want more features like deleting or hiding Tweets and previewing other content.

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TWITTER, TWEET, RETWEET, and the Twitter Bird logo are trademarks of Twitter Inc. or its affiliates