There are situations when you won't give contractors or external teams direct access to your Zendesk. With the Forwarder app, you can send an entire conversation, including private comments, to any external e-mail. Even more, they can reply to this e-mail, and it will be posted back into the originating ticket as a private comment.
Forwarding conversation is easy. Choose a recipient's e-mail address and press Forward all comments.
You can try Forwarder for 14 days for free.
Forward ticket comments in a few clicks
Receive replies back to the ticket
Attachment support for outgoing e-mails and replies
Improved address book
Send e-mail from your domain
Compress large attachments