Email selector

Have you configured many support emails in Zendesk, e.g., separate emails for B2C, B2B, Partners, Finance for each brand? With this app, your agents can choose which email is better to use with every ticket comment. Furthermore, admins can set up rules that automatically map groups to support emails. E.g., your finance will always reply via finance@yourbrand email, and your support team will initiate tickets via support@yourbrand

Main features:

• A drop-down list of all emails in the ticket sidebar
• Auto-select proper email for the current ticket group
• Set email for a new ticket, based on the agent default group
• Easy configuration within the app

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