AI chatbot

What is an AI chatbot?

A chatbot is a computer program that can have a conversation through text or audibly. A really good AI chatbot can simulate how a human being would behave during a conversation and are best used for practical purposes including customer service or information requests. That's where Zendesk Guide Answer Bot comes in.

獨家資訊

Becoming aware of user needs is the benchmark for determining how intelligent a chatbot is and how the chatbot handles scenarios of conversation with ease. A chatbot is also a great way to focus on promoting personalized experiences for a business.

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The Zendesk Guide Answer Bot gives agents a helping hand, reduces their workload, and frees them up to focus on problems that require a human touch through:
  • Automatically resolves low-touch and high-frequency tickets by suggesting relevant articles to customers while they wait for an agent
  • Learning from each customer interaction and training itself to deliver more relevant and customized content with each solved ticket
  • Engaging users and improving brand image

擴展疆域

Give customers the most relevant information and answers automatically for a faster self-service experience. Try a free trial of Zendesk Guide today and see how your help center can be better with AI chatbots.

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