Shopify live chat: A better shopping experience
What is Shopify live chat?
Shopify live chat, or Shopify chat support, allows companies that use Shopify ecommerce software to provide customers with live chat and messaging support. This live chat feature enables companies to be more proactive in the e-commerce customer service process, including helping shoppers before they abandon their shopping carts or exit your website.
Power of personalized Shopify chat
How Zendesk enhances Shopify chat
With Zendesk’s live chat software, your business can offer Shopify live chat to online customers, making the e-commerce customer experience both seamless and more efficient. To make it even easier for your team, all customer interactions and contextual data live in one place, so chat agents can begin a conversation in chat and then move to a customers’ preferred channel—all from the one centralized portal.
Zendesk also enables your business to expand your reach Triggers, an AI feature in Zendesk Chat that notifies support agents when a customer is going to leave the site or abandon their shopping cart. When it comes to sales, your team is set up for success to solve customer problems before it's too late.
For those businesses who already use (and love) Shopify, bring your e-commerce customer service to the next level with Shopify live chat.
Live chat has a variety of advantages to the business and the customer, here’s how to use them for maximum impact: