Jochem.ai: The AI Assistant for Customer and Employee Support

Jochem.ai is a leading AI-powered assistant dedicated to transforming customer and employee support interactions. Our mission is to empower support teams with real-time, precise answers, actionable insights, and a streamlined workflow that makes complex customer service operations both efficient and effective.

Seamless Zendesk Integration

With Jochem.ai, your team can leverage a powerful Zendesk plugin that integrates seamlessly into your existing support tools, enabling agents to retrieve responses directly within Zendesk. Skip the hunt through documents or articles—Jochem delivers ready-to-use answers, summaries and tagging straight to your Zendesk dashboard, keeping customer interactions fast, reliable, and in line with your brand’s unique voice.

Continuous Knowledge Evolution

Designed to go beyond answering questions, Jochem captures and stores new knowledge with every expert interaction, ensuring your knowledge base is continuously evolving. With features like automated response logging, categorization, and expert-matching, Jochem streamlines communication and minimizes dependence on specific team members, improving performance at every level.

Multilingual Support Across Channels

Whether it’s customer or employee queries, Jochem provides tailored responses across chat, email, and voice, with multilingual support for global teams. The platform also delivers real-time insights, identifying trends, knowledge gaps, and hot topics that can inform training and FAQ updates.

Enterprise-Ready Security

For enterprises, Jochem.ai offers ISO 27001 certification and GDPR compliance, ensuring your data remains protected.

Transform your support team’s productivity and customer satisfaction with Jochem.ai—a solution built for excellence in every customer interaction.