The FIRST 100% Native & Client-Side PDF Viewer

The Native PDF Viewer & Extractor app for Zendesk allows support agents to view PDF attachments directly within tickets, eliminating the need to download files before opening. If the PDF contains extractable text, agents can easily add this text to an internal note, streamlining their workflow and enhancing efficiency.

Features

• Instant PDF Previews: View PDF files directly within the Zendesk ticket interface without downloading, saving time and reducing hassle.
• Effortless Integration: Integrates seamlessly with Zendesk for a user-friendly experience, with no complex configurations required.
• Streamlined Support Workflow: Eliminates the need to download documents locally, allowing agents to focus on resolving customer queries faster.
• Customer-Centric Assistance: Access all necessary information in real-time for more personalized and informed customer interactions.
• Secure and Efficient: Maintains document security, removing the need to store files locally on agents' systems. No external viewer (such as Google Viewer) is used, ensuring that no data is transferred to third parties like Google.
• Fully Client-Side Experience: Provides a native, client-side experience with no plugins required and no external viewer dependency.
• Flexible Viewing Options: Easily switch between single-page and multi-page views.
• Text Extraction: Extract text from PDFs if available (for PDFs with extractable text; does not support OCR processing).