TELUS Digital’s Zendesk capabilities unlock intelligent, connected customer service experiences. By combining Zendesk’s extensible, AI-powered platform with our advanced CX and GenAI expertise, we help clients seamlessly integrate workforce management, optimize agent performance, and streamline support operations—the result: more efficient contact centers, faster resolution times, and consistently elevated customer satisfaction.

As a full-service Zendesk implementation and support partner, TELUS Digital manages onboarding, configuration, integration, and post-launch optimization. Our proprietary enterprise-grade GenAI platform, Fuel iX™, is available to Zendesk customers via the Zendesk Marketplace, enabling rapid deployment of next-generation AI capabilities.

Our commitment to continuous innovation and proven track record in delivering measurable outcomes for our clients sets us apart. As a long-term CXM partner, we help organizations unlock Zendesk's full potential across every channel and every customer journey.