Equip QA team with the AI tool that evaluates service management, setting True Resolution Score™ and Auto CSAT for every ticket. We utilize real-time sentiment analysis to measure and improve service quality.

Key Features:

• Real-time customer satisfaction tracking.

• Scans 100% of the tickets across all communication channels.

• Focus only on tickets that require QA.

Benefits:

• Reduces QA time by 70%.

• Detects through 100% of the tickets.

• Boosts CSAT scores by up to 21%.

Additional Capabilities:

• Performance drill-ins and underperformer detection for targeted coaching.

• Quick, accurate reporting and data-driven roadmaps.

• AI-driven continuous feedback loop.

App is built-in to Zendesk to offer advanced reporting, and enabling additional data filtering by your metrics of choice in the Zendesk’s standard reports for service monitoring and improvement.