3CX provides integration with Zendesk via the 3CX API for CRM. The configuration is done server-side, in an easy and straightforward way. This integration provides these benefits to users of 3CX and Zendesk:

• Contact Synchronization - Inbound calls from external numbers trigger a contact lookup in Zendesk, and contact details are added to 3CX Contacts. This way, the caller name is automatically shown in your phone display when you receive the call.

• Call Pop-ups - When using the 3CX Web Client, the customer record is brought up to you automatically when you receive an inbound call.

• Call Journals - Calls are logged as tickets in Zendesk.

• Create a new contact automatically when a call is received from an unknown number.

• Click to Call - Launch calls straight from Zendesk via 3CX, using the 3CX Browser Extension.

This guide takes you through the steps required to setup your Zendesk account with 3CX.