The Stonly app for Zendesk gives agents the guidance they need to solve each ticket quickly and accurately, without ever switching context and leaving Zendesk.

• Step-by-step guides and decision trees for agents directly inside Zendesk.
  
• Two-way communication for sending data between tickets and guides.
  
• Automatic ticket triage/qualification based on choices made by agents in the guide.
  
• Conditional and automated branching inside guides based on ticket data.
  
• Automatic search to display only guides relevant to the current ticket.
  
• Interactive features to help agents find the right solutions, like AI Answers, inputs, checklists, and back-office integrations.
  

Data Usage and Privacy

To provide its features, the Stonly app accesses Zendesk ticket data. We are committed to the security and privacy of your data. For a detailed explanation of the data we access, use, and store, please see our security documentation and privacy policy.

** View Stonly's Security, Compliance, and Privacy Information**

Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/