Proactive support, one ticket at a time – for everyone at once

SweetHawk's Outreach puts a proactive ticket composer in the Zendesk Support navigation bar. Pick the people, write the ticket once, personalise it with placeholders, and Outreach creates one ticket per person through Zendesk's own bulk API, with live progress and a per-person result.

The app runs entirely inside Zendesk, using your account's own API as the signed-in agent. There is no external service, nothing to configure and no data ever leaves Zendesk.

Features

Pick the people, four ways

• Search people - find requesters by name or email and add them one by one, or all at once.
• Whole organisation - add everyone in an organisation, however many pages of users that is.
• Everyone with a tag - add every user carrying a user tag, with no limit on the size of the list.
• Paste or import addresses - paste a list of emails (one per line, or Name <email>), or import any text or CSV file; every address in it is picked up. People who are not yet users in Zendesk are created when their ticket is.

Write it once, personalise it for each person

• Placeholders - {{name}}, {{first_name}}, {{email}} and {{organization}} are filled in per ticket, with a live preview for the first recipient.
• Public reply or internal note - email every requester, or pre-create tickets as internal notes for your team to work through.
• All the ticket fields you need - status, priority, type, group, assign to me, and tags.
• Start from an existing ticket - reuse the subject and message of any ticket as your template.

Data and privacy

No personally identifiable data passes to SweetHawk servers. Anonymous usage data is collected for operational purposes. See our privacy policy for details.

Bundle pricing

Get all SweetHawk apps bundled in the SweetHawk Suite. Check out our pricing calculator to see how much value you can unlock with the Suite.

About us

Our Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are:

• Tasks & Subtickets - task lists and subtickets within Zendesk tickets
• Approve - flexible, auditable approval processes for your Zendesk workflows
• Calendar - link calendar events with Zendesk tickets