Keep your team informed — right inside Zendesk

What's On! is a lightweight internal bulletin board that helps your Zendesk Support team stay up to date with the latest issues, promotions, and operational announcements — without ever leaving the ticket view.

How it works

The app automatically displays selected Help Center articles labeled 'whats_on', grouping them into dynamic categories:

• Pinned — Key updates or ongoing campaigns that stay visible.
• Happening Now — Active announcements based on date labels.
• Upcoming — Scheduled events or promotions coming soon.

Visibility can be scheduled using labels like wo_from_YYYYMMDD and wo_until_YYYYMMDD, allowing rich, time-bound content such as inline images and attachments to appear automatically.

Key features

• Automatic time zone detection per Zendesk brand

• Inline image and attachment rendering

• Collapsible, responsive content display

• Zero configuration — works directly with your existing Help Center labels

Data privacy

What's On! reads publicly available Help Center articles from your Zendesk Guide using the Zendesk API. The app does not collect, transmit, or store any end-user data. All content stays within your Zendesk environment.

Why teams love it

• Share internal news, incidents, and daily ops updates effortlessly.

• Eliminate Slack pings and scattered announcements.

• Keep every agent in sync with live, contextual information — right where they work.