MyFeelBack helps companies collect customer feedback via ultra-targeted Smart Surveys. Ask the right questions to the right people at the right time, and make data-driven decisions that improve your business.

• Send engaging smart surveys to your customers

• Create and enrich tickets in real time with answers from your customers

• Empower your support team with real time insights right from Zendesk

MyFeelBack for Zendesk allows you to create and/or enrich a ticket in your Zendesk account, with answers from any MyFeelBack smart surveys. Your tickets in Zendesk are continuously and in real-time enriched with ultra qualified data, drastically increasing the efficiency of your support team!

• Send engaging surveys to your customers on all touchpoints (website, email, text message, url...)

  • Map any information collected from surveys into data fields on any Zendesk ticket, organization, group or user