Folio3 Zendesk Connector for NetSuite

Folio3 Zendesk Connector for NetSuite provides seamless, authorized integration between your Zendesk support platform and Oracle NetSuite back office. The App synchronizes only the data your organization configures, helping you deliver excellent customer service while reducing manual data entry across both systems. This turn-key solution connects customer support with back-office operations for end-to-end visibility of customers—whether you serve consumers or organizations—and a unified infrastructure for your business.

Features:

• Sync Tickets as Cases from Zendesk to NetSuite and vice versa (along with attachment and messages)

• Sync Organizations as Customers from Zendesk to NetSuite and vice versa

• Sync Users as Contacts from Zendesk to NetSuite and vice versa

• Sync Agents as Employee from Zendesk to NetSuite and vice versa

• Sync comments and messages along with tickets and cases

Benefits:

• Combine customer support with back-office operations for a 360-degree customer insight

• Automatic synchronization of data for up-to-the-minute data accuracy

• Configurable sync scope—can be tailored to your business’ requirements

• Secure OAuth 2.0 authentication with automatic token refresh

• Regular automated updates

Privacy & data use:

• Processes Zendesk and NetSuite data only as configured by your organization to operate the integration

• Uses data solely to authenticate, synchronize, secure, and support the App—not for advertising or sale of personal information

• May process ticket, user, organization, agent, comment, attachment metadata, and related records needed for enabled sync workflows

• OAuth tokens and operational logs are handled securely; retention follows your organization’s Zendesk, NetSuite, and integration settings

• Zendesk and NetSuite remain governed by their own terms and privacy policies*## Pricing:

• Folio3 NetSuite Zendesk Integration Connector License – $2,400 per year or $1,200 per 6 months

• One time setup fee of $500