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Super Search
Search tickets, macros, triggers, automations and more—all in one workspace.
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About this app
Records and configuration, together
Search tickets, macros, triggers, automations and more—all in one workspace. Super Search brings tickets, users and organizations together with searchable catalogs of macros, triggers, automations and webhooks, helping you find records and explore the configuration behind your support workflows.
Super Search combines record search, configuration catalogs and per-ticket audit evidence in a navigation-bar workspace. Choose a domain, browse or filter, and inspect results. Collapse the navigation for more table space.
Find the configuration you need
Locate an inactive macro, narrow a trigger or automation catalog, or inspect a webhook definition. Browse accessible entries, filter their properties and select macros or rules by exact ID. Catalogs show current definitions, not proof of execution.
Turn records into useful answers
Combine standard and custom-field filters for tickets, users and organizations. Choose and order result columns, then export CSV or print/save PDF. Save browser-local searches with their layouts for repeat work. Create a personal Zendesk View when every condition translates safely.
Understand the evidence on a ticket
Filter loaded audits by recorded macro and rule references. Explicit references stay separate from unknown causes. Optional SLA columns use recorded policy applications and metric evidence, not guessed policy matches or live countdowns.
Grown by LaPlante Management
This app was designed and developed by LaPlante Management, a Zendesk Advanced Implementation Partner and Partner of the Year.
Need a custom Zendesk app, workflow, dashboard, or integration designed around your organization? We build practical solutions that fit your processes and make Zendesk easier for your team to use. Visit laplantemanagement.com to learn more.
Data and privacy
Reads permitted records, fields, catalogs, audits and optional SLA evidence through Zendesk; processing and result caches stay in your browser. Saved queries, filters and layouts persist locally by account/agent; navigation collapse is an app-specific browser preference; exports stay where you save them. No publisher backend or analytics. SDK assets and optional brand logos load over HTTPS.
Explicit View creation and support submission write to Zendesk. Contact Support creates a ticket in your account with apps@laplantemanagement.com as requester. The public comment includes your message, app, subdomain and displayed agent name/email; no search results or evidence are attached. Account notification triggers control delivery. Privacy policy.
Requirements and limitations
Requires Zendesk Support app access and relevant permissions. Indexing may lag; partial scans/exports are labeled. Searches stop near 50,000 records; catalog/audit retrieval is capped at 10,000. SLA evidence requires qualifying plan/access. No Action Flow support or complete execution history. Webhook-specific evidence choices are excluded. Native Views support limited filters. Pricing: free at initial launch.
FAQs
Are saved searches shared? No; they stay in this browser and account/agent scope.
Does uninstalling delete Views or exports? No; manage them separately.
Install Super Search to find records, explore configuration and review ticket evidence in one workspace.
App 詳情
如何安裝
- In the Marketplace, choose Super Search and select Install. Pick your Zendesk Support account and sign in as an administrator with app-installation permission.
Review the app details and any access restrictions, then complete installation. No API token or external service account is requested.
- Open Super Search from the Support navigation bar. Confirm the connected account shown in the header.
Select New Search or a record type. Add filters and run Search. In Triggers, Automations and Macros, focus the search box to browse the accessible catalog; typing narrows choices and selecting an item uses its ID. Other filters still apply.
Choose and order display columns before exporting or printing. Read the coverage label: partial output contains only loaded matching records.
Save Search stores the configuration in this browser; Save as Zendesk View creates a separate personal View only when the conditions are compatible and permissions allow it.
For ticket audits, open Ticket evidence, enter a ticket ID and use Fired or used to filter the loaded references. Missing references do not prove that an action did not occur.
If needed, load SLA evidence in batches for returned tickets. SLA columns appear only when recorded applications are present. Raw JSON controls are not displayed.
For help, use Contact Support or email apps@laplantemanagement.com with the version and a description of the issue. Remove private ticket content from screenshots before sending them.
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