Remote helpdesk software

Free-range support with a remote help desk

Great support and a consistent brand experience shouldn’t stop when customers connect with businesses on the go.

Zendesk's remote helpdesk software helps companies meet customers–and their expectations–whether they’re online, in line, or just waking up.

The inside scoop on remote help desk software

Zendesk Support is a help desk. It's remote support. It's ticket management. Go ahead call it help desk software but don't try to tie it down. It's free range after all. And, it connects you to your users wherever they roam on whichever channel they love. All of this, wrapped up in a beautifully simple package that makes everyone go.....awe! (Save the bow.)


Zendesk messaging and our native SMS channel open the door to support and engagement on emerging channels.

  • 透過在新管道上與客戶互動,使自己的支援脫穎而出
  • 透過前往客戶所在的管道,與其建立融洽的關係
  • 使用簡訊回應速度更快,快速解決問題