Accurate, actionable, and out of the box forecasting With our out of the box and easy to configure forecast of contact volume, you have everything you need to make accurate and efficient headcount and scheduling decisions
Automations, optimizations, and shortcuts galore Scheduling in Assembled is 60% faster than WFM alternatives, powered by templates, keyboard shortcuts, and blazing fast workflows. Leverage automations to instantly build schedules at scale and without hassle, including optimal placement of lunch, breaks, and project time.
Fast, flexible and intuitive scheduling Quickly and easily create optimal schedules based on forecasted requirements, time zones, and more. Give your team up-to-date visibility with schedules that sync to Google Cal and Slack.
Robust real-time and historical reporting You and your team deserve so much better when it comes to metrics visibility. That’s why our analytics experiences is purpose-built to optimize scheduling, help in managing your team, and hit key metrics.
Designed for the entire team Empower agents to make changes, request time-off, and view full team schedules without fear of facing noisy spreadsheets or old school interfaces. Provide meaningful accountability through clear agent-level reporting dashboards.
Contact us for a free consultation and demo at https://www.assembled.com/contact.