Unthread

Support customers using Slack Connect

The Unthread integration for Zendesk allows you to create Zendesk tickets from Slack conversations, allowing you to track and manage issues and questions your customers report in your Slack Connect channels. With our integration you can:

• Create Zendesk tickets from Slack conversations.

• Post replies from Zendesk back to the thread in Slack.

• Support employees submitting internal requests over Slack.

• Take advantage of AI based features such as ticket title generation and auto-summarization.

Unthread

Unthread is a Slack inbox that turns support requests into prioritized tickets with assignments and SLAs.

Data Handling & Privacy

To provide the integration, Unthread accesses Zendesk ticket data such as ticket IDs, comments, requester and agent identifiers, groups, organizations, custom fields, status, priority, tags, and attachment metadata. Unthread also uses Slack conversation content and files selected for sync to create Zendesk tickets, post replies, keep ticket status and assignments in sync, and support AI-generated ticket titles and summaries. Unthread stores the linked ticket and conversation metadata, synced messages, organization mappings, integration configuration, and encrypted credentials needed to operate the service. This data is used to provide and improve the integration, protected with security controls, and not sold. Learn more in our privacy policy.