Myndbend Process Manager

Create child tickets and get approvals from your agents or end-users

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Myndbend Process Manager

Myndbend™ Process Manager provides a convenient way for agents to build custom, auditable processes in Zendesk. Build and automate workflows such as:

  • HR Onboarding

  • HR Offboarding

  • IT Change Management

  • Access Rights requests

  • Financial approvals

  • Internal escalations

…Or any other flow that requires approvals or child tickets.


Myndbend™ Process Manager allows you to create custom approval processes. Whether you’ve got one approver or dozens, we’ve got you covered! With the free version of the app, you can:

  • Track all approval activity on tickets - even comments and activity from team members that don’t use Zendesk

  • Establish staff/supervisor relationships for approvals

  • Add agents, light agents, or end-users as approvers

Upgrade to Premium to automate and scale your complex approval processes

  • Automatically add approvers to any ticket based on custom criteria

  • Create custom approval emails to display the information that is relevant to your approvers

  • Create custom approval groups

  • Sequence approvals - establish a simple hierarchy of approvers

  • Require a minimum number of approvals before ticket can proceed

  • See pending approvals and approval history

Example of approval actions

Ticket Workflows

Myndbend™ Process Manager allows you to create comprehensive workflows within Zendesk. Use the free app to:

  • Create relationships between tickets

  • Define and enforce ticket dependencies

  • Visualize ticket hierarchy

Upgrade to Premium to automate ticket workflows

  • Create templates for repeatable processes to save your agents time

  • Automatically create tickets based on custom criteria

  • Sync ticket data between linked tickets

  • Automatically create child tickets when another ticket is solved or approved

  • Export tickets with comments, audits, custom fields, and approval details

Example of child ticket workflow

Compare free vs. premium features and pricing

App 詳情

價格 (美元)
Free to install
See pricing details

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