About this app
Displays a modal when updating tickets with public replies to prevent sending unintended emails.
Agents will not be able to update tickets without checking all preview items in the modal.
Features
Preview of ticket Requesters and CC recipients
Preview of ticket Comments
Ticket updates will be cancelled if modal operations are not completed within 60 seconds.
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This app does not collect any data entered by users.
Data entered by users is stored within Zendesk.
Such data is stored and used only within Zendesk and is never stored outside of Zendesk.
Furthermore, no data is shared with any third parties.
The data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models.
Additionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.
If you have any questions or concerns regarding data privacy or security, please reach out via the email address below.
zendesk_support@eclect.co.jp
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eclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.
Installation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.
App 詳情
如何安裝
Click 'Install' on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.
From Zendesk Admin Center, fill in required fields and click 'Install' to complete the setup.
Setting:
Enter the title of this app.
Enter keywords that should trigger an alert when found in the Subject or Comment fields. (Optional)
Enter keywords that should trigger an alert when not found in the Subject or Comment fields. (Optional)
Specify email domains that should trigger an alert when found in the recipient field. (Optional)
Set role and group restrictions. (Optional)
Once installed, the app will be available on the navigation bar.
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