Give teamleaders and supervisor the real-time insight they need of your call queue.
Gives you the ability to see all the necessary information for your call queues. At glance you'll see:
There's also the possibility to view this information per group.
Need more in-dept information? Simply drill-down to a group and see the same information per group. With the addition seeing stats per agent or number.
You'll be able to see these stats per agent:
You'll be able to see these stats per number:
Give teamleaders and supervisor the real-time insight they need of your call queue.
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