Macro Governance

Keep your macros tidy, safe and easy to change. Macro Governance is an admin workspace for Zendesk Support macros. Open it from the left navigation bar.

Find what’s used
- Usage counts (last hour to 30 days) and “last used” for every macro, where your plan has usage data
- Filters for unused, low-use, recently edited, inactive and personal macros; CSV export

Change many macros at once, with a preview and Undo
- Find and replace in titles and comment text, add or remove title prefixes, add or remove tags, activate, deactivate or delete
- Every change shows before → after first and can be undone; Undo checks each macro and skips any that someone changed since

Version history and restore
- Every macro is saved as versions, automatically and before each bulk change
- Compare any version with the current macro and restore it; bring deleted macros back

Duplicate finder
- Groups macros with identical actions or very similar titles
- Compare each macro with the group’s reference and deactivate the extra copies

Extra macro actions
- Set text, number and date ticket fields and link the ticket to a problem ticket from a macro
- A macro picker in the ticket sidebar that shows only the open ticket’s brand

Available in English, Polish and Spanish (follows each user’s Zendesk language). Free during the Preview, with every feature included.

Requirements: usage counts need Suite Growth or higher (or Support Professional or higher). History, bulk changes and Undo need custom objects (Suite Team or higher, or Support Enterprise) and one free custom object slot; the app creates the object “Macro snapshot (Macro Governance)”.

Data disclosure: Macro Governance runs entirely inside your Zendesk, through Zendesk’s app framework. It has no server of its own, no analytics or tracking, and sends nothing to the developer or any third party. It reads your macros and their usage counts, your ticket fields, brands, custom roles and your own app records. It writes macros only when an admin asks (bulk change, restore, undo). It stores saved macro versions and its change log as records of the “Macro snapshot” custom object in your own account, and its extra-action settings in the app’s installation settings. Small preferences are kept in the browser’s local storage. Uninstalling does not delete the saved versions; an admin can remove them with “Delete all history”. Privacy policy: https://crewofthecaptain.com/macro-governance/privacy.html. Support: support@crewofthecaptain.com.