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Zipchat
AI support agent that answers and routes your Zendesk tickets
相容於
Support
開發人員
Zipchat
About this app
Zipchat is an AI customer support agent for online stores. It learns from the merchant's website, products, and policies, and answers shoppers across chat, email, WhatsApp, social and other channels.
What the integration does
- Answers your customers. Zipchat replies to tickets from email, web forms, and the API as a Zendesk agent, assigned by you.
- Hands off to your team. When a customer asks for a person, or the question needs a human, Zipchat adds a private internal note summarizing the request and unassigns the ticket for your team. Reassigning a ticket to a human agent stops Zipchat from replying.
- Sets itself up. After authorization, Zipchat creates one webhook and two ticket triggers in your account. Disconnecting disables them.
Data access and use
Zipchat connects through Zendesk OAuth: an administrator authorizes it in Zendesk, and access can be revoked there at any time.
Zipchat reads ticket details, public comments, requester name and email, and the profiles of agents who can reply. It can search tickets and users. It writes public replies, private notes, and ticket assignment, and manages only the webhook and triggers it created.
How Zipchat stores and processes this data: https://www.zipchat.ai/legal/privacy-policy
App 詳情
如何安裝
You need a Zipchat account and a Zendesk administrator to authorize Zipchat. Zipchat replies as an agent you choose; a dedicated agent works best. Light agents, chat-only agents, and contributors can't reply.
- Sign in to Zipchat, open Channels, and click Set up on Zendesk.
- Enter your Zendesk address and click Connect Zendesk.
- Sign in to Zendesk as an administrator and click Allow.
- Back in Zipchat, choose the agent Zipchat replies as and click Continue.
- Wait for ticket routing to finish. Zipchat creates a webhook and two triggers named Zipchat … in Admin Center > Apps and integrations.
Test it: email your Zendesk support address from a customer email address. The ticket is assigned to the agent you chose and receives a reply from Zipchat.
To disconnect, open the Zendesk settings in Zipchat and click Disconnect. You can also revoke Zipchat's access in Zendesk.
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