Auditrak.ai

Auditrak.ai turns your real Zendesk support conversations into clear, reviewable findings, so you can decide what to document, route, fix or automate before you change anything.

The hard part of any support improvement is knowing what customers actually ask, where work repeats, and what is safe to standardize. Auditrak answers that from your own ticket history: it starts from a business question, reads the Zendesk conversations in scope, applies PII-aware handling to reduce personal and sensitive detail, and turns recurring requests into reviewable findings.

Use Auditrak to decide:

• which contact reasons repeat often enough to document, route or automate

• where help content, forms, routing, procedures or process rules need work

• which examples your team should review before making a Zendesk change

• what limits, assumptions and next checks should stay visible

How it works:

1. Install Auditrak and connect Zendesk with OAuth.

2. Choose the business question to investigate.

3. Set the date range and optional scope such as brand, form, group, channel or tags.

4. Run the diagnostic on the chosen scope.

5. Review the in-app results and use Advisor, the paid report generator, when your team needs a working report for the next Zendesk change.

Auditrak is built for support leaders, Zendesk admins, CX operations, knowledge managers and teams preparing self-service or automation work. Paid Advisor reports include an in-app preview plus a PDF deliverable with an executive summary, a breakdown of where support demand concentrates, recommended next steps, limits to check, and example tickets for review.

Data access and privacy:

Auditrak accesses the Zendesk data needed to run the diagnostic: ticket metadata, comments and conversation content, requester and agent metadata, tags, forms, groups, brand, channel, custom fields, audit settings, CSAT or survey data when available, and time-tracking fields when configured. Zendesk internal note content is excluded from standard customer-facing analysis unless explicitly enabled for a diagnostic that requires it. Conversation content in scope is processed by AI (large language model) services run by our listed subprocessors.

Auditrak connects to Zendesk using OAuth. Never share Zendesk passwords or API tokens; Auditrak does not ask for them. Generated artifacts may be retained to provide the service, support, security, deletion/offboarding and contractual obligations, as described in our Privacy Policy, Security, Subprocessors and Data Processing Addendum.

Auditrak does not automatically change Zendesk configuration, publish help center content or send customer replies. Outputs are decision-support material for human review.

Auditrak.ai is an independent product focused on evidence-based Zendesk support operations.