WitAsk by Witbor

Turn WhatsApp conversations into information your team can use

With WitAsk by Witbor, your team sends forms from Zendesk and your customers fill them out directly in WhatsApp. Gather the information you need to handle each request, with fewer back-and-forth questions and less manual data entry.

Answers to forms sent from a ticket appear in the Zendesk conversation and can fill in the ticket or user fields you choose. Your team has the information at hand to keep helping the customer.

Forms built around your customer service

Create forms with a visual editor, or describe what you need and let AI help you put them together. Combine text questions, choices, dropdowns and dates, and preview what your customer will see before sending.

Use forms to gather request details, collect information about an order or get feedback through surveys, all within WhatsApp.

Everything from Zendesk

• Send forms during a conversation. Choose a form from the ticket, prepare your message and review it before sending.
• Start the conversation. Send a message template with a form to a WhatsApp number from the Zendesk top bar.
• Prepare reusable messages. Create and manage WhatsApp templates with a linked form and a message preview.
• Organize answers. Link questions to Zendesk fields to reduce manual data entry and make each case easier to follow.
• Track results. View sends, responses and response rates in the app panel.

Get started with your first form

Install WitAsk, complete the guided setup and create the form your team needs for its next conversation.

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Questions? Contact us at witask@witbor.com.