Ops Monitor

Nano Scale Studio builds focused operations tools for support teams. Ops Monitor is our supervision app for Zendesk Support.

What Ops Monitor does well. It watches nine signals across your tickets and agents (backlog, untouched tickets, unassigned tickets, ticket volume drops, stalled tickets, agents away, overloaded or stuck on old work) and notifies Slack only when a threshold is crossed. No dashboard to check: silence means everything is fine. Thresholds, the monitoring window, excluded tags and excluded agents are configured from inside Zendesk. Live values are read with your own agent session, so there is no API token to paste. A daily digest summarizes the previous day.

Data disclosure. Ops Monitor reads your Zendesk tickets and agents with read-only OAuth access and never writes to your account. To keep monitoring outside your working hours, it stores in our backend (Supabase) your subdomain, your settings, the OAuth tokens (encrypted at rest), and the alert results (ticket counts, ticket subjects and agent names shown in alerts). This data is used only to run the alerts you configured, is never sold or shared with third parties, and is accessible only to the Ops Monitor service. If you connect Slack, Ops Monitor is granted only the permission to post messages and list channels in your workspace. You can disconnect Zendesk or Slack at any time. Full details in our privacy policy: https://www.opsmonitor.app/legal/privacy