Required Fields Manager

Required Fields Manager lets admins make any custom ticket field required to fill in, for any combination of ticket type and ticket status.

Zendesk's built-in 'required to solve' setting only gives you one rule for the whole account. This app lets Questions, Incidents, Problems, and Tasks each have their own rules for every status a ticket can be in — New, Open, Pending, On-hold, and Solved.

Main features
- Required fields per ticket type (Question, Incident, Problem, Task)
- Required fields per ticket status (New, Open, Pending, On-hold, Solved)
- Works with any custom ticket field
- Agents see a live checklist in the ticket sidebar
- Tickets can't be saved while a required field for the current type/status is empty
- No external account, backend, or setup outside Zendesk

How admins set it up
Open Required Fields Manager from the left navigation bar. Pick a ticket type tab, tick the fields that should be required for each status, and click Save. Rules apply immediately for every agent.

What agents see
The ticket sidebar shows which fields are required for the ticket's current type and status, and flags anything still missing. If an agent tries to save before filling those in, the save is stopped and they're told exactly what's missing.

What data this app uses
This app only reads your ticket fields, ticket type, and ticket status, and writes your saved rules to this app's own installation settings — all through Zendesk's standard Apps framework, using your existing session. It has no external server, sends no data outside your Zendesk account, and collects no analytics or personal data.