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Artica
Find what your customers are asking and fill the gaps in your help center.
相容於
Support
開發人員
Artica
About this app
Artica finds what your customers are asking, spots the gaps in your Zendesk help center, and helps your team fix them.
WHAT IT DOES
Connect Zendesk and Artica reads your last 30 days of tickets, grouping them into the specific questions your customers keep asking, in their words, not your taxonomy. Not "Billing issues" but "I was charged after I cancelled my subscription."
Every topic is checked against your published help center, daily: covered, partly covered, or not covered. You always know exactly which questions have answers and which ones are generating tickets with nothing to catch them.
Then Artica helps your team write what's missing. Articles arrive already titled and structured. Add the answer yourself, capture a workflow in your browser with the Chrome extension, or start from an outline. Finished drafts push straight to Zendesk as unpublished articles, ready for you to review and publish.
Every 30 days, Artica re-reads your tickets. When your customers start asking something new, it shows up as a gap, usually before anyone on your team notices.
WHY TEAMS USE IT
Most support teams are guessing what their customers ask. Nobody reads every ticket, so help center content gets written on instinct, and the most-asked questions stay unanswered. Meanwhile everything reads your help center now: your customers, your agents, your AI bot, and search engines. Thin content means wrong bot answers, failed self-service, and tickets that never slow down.
Artica replaces the guessing with the actual list.
TRUST AND DATA
Artica never writes to your tickets. Your queue is read-only, always. It writes to your help center only when you click export, and always as an unpublished draft you publish yourself.
Ticket text is never stored. Tickets are read, embedded, and deleted as we go. What persists is topic labels and counts, never a customer's words.
PRICING
Every account starts with a complete audit, free for 30 days: every topic, every gap, real ticket counts. No credit card. Upgrade inside the app when you're ready to act on it. One plan, $399/month, everything included, unlimited teammates.
WHO BUILT IT
Artica was built by a support consultant who configured Zendesk for more than a hundred companies. The most impactful project with every client was the same: uncover what customers were actually asking, and build the help center around the answers. Artica does that work continuously.
App 詳情
如何安裝
SETUP TAKES ABOUT TWO MINUTES
Go to askartica.com and sign up. No credit card required.
Enter your Zendesk subdomain (yourcompany.zendesk.com) and click Connect. You'll be taken to Zendesk to authorize Artica. You must be a Zendesk admin to authorize the connection.
Artica requests read access to your tickets and read/write access to your help center. Write access is used only to create unpublished article drafts when you click export. Artica can never modify tickets, reply to customers, or publish articles.
Once connected, Artica begins reading your last 30 days of tickets. This runs in the background and usually takes a few hours depending on your ticket volume. You can close the tab. We'll email you when your audit is ready.
Open your audit from the email. You'll see every topic your customers are asking about, grouped by category, with ticket counts and coverage status: covered, partly covered, or not covered by your current help center.
Click any topic to see the evidence: a description of what customers are experiencing, the questions they might ask, a 12-month trend, and links to example tickets in your Zendesk.
When you're ready to create articles, upgrade inside the app. Click Create article on any topic and Artica opens a draft that's already titled and structured. Add your answer, capture a workflow with the Chrome extension, or build from an outline. Export pushes the finished draft to your Zendesk help center as an unpublished article for you to review and publish.
REQUIREMENTS
A Zendesk account with Support and Guide
Zendesk admin access to authorize the connection
Enough recent ticket volume for meaningful analysis (roughly 300+ tickets in the last 30 days)
SUPPORT
Questions during setup? Email hello@askartica.com and you'll hear back from the founder. More at askartica.com.
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