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Conditional Dropdown Filter
Show relevant dropdown options based on another field's value. No code.
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EZCOMAbout this app
Conditional Dropdown Filter lets admins connect two dropdown ticket fields so that when an agent selects a value in the parent field, the child field instantly shows only the relevant options.
See it in action
Key features
- Pure UI configuration — build filtering rules with a step-by-step visual builder. No JSON, no code, no triggers.
- Real-time filtering — child dropdown options are shown or hidden the moment the parent value changes, right inside the ticket form.
- Multiple rules with AND logic — when several rules target the same child field, only options allowed by every rule are shown.
- Data quality detection — if options referenced by a rule are deleted in Zendesk, the app flags them so you can clean up in one click.
- Optional password protection — restrict the in-app settings view for agents with an admin-defined password.
- No external servers — all rules and settings are stored in Zendesk Custom Objects on your own account. No data ever leaves Zendesk.
Set up a rule in under a minute
Data usage
To filter options, the app reads ticket field values locally in your browser. This data is never transmitted or stored outside Zendesk.
Requirements
Your Zendesk plan must include Custom Objects.
App 詳情
如何安裝
Install the app - no settings are required at install time.
Open any ticket and find the app in the ticket sidebar. Admins see the rule builder automatically.
- Click New rule, pick a parent dropdown field and a child dropdown field, then check which child options are allowed for each parent value.
Save the rule. Agents will immediately see filtered options when editing tickets.
- (Optional) In Password protection, control whether agents can see the app and protect the settings view with a password.
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