Setloop

Setloop is a Shopify integration built for support teams running customer service on Zendesk. It brings Shopify order management directly into the ticket sidebar, so agents never have to leave Zendesk to look up or act on a customer's order.

What Setloop does:

• Automatically shows a customer's Shopify orders in the ticket sidebar, matched by the ticket requester's email

• Displays order details: line items, totals, financial and fulfillment status, and shipping address

• Processes full, partial, and shipping refunds

• Creates full or partial reship orders as free replacements

• Edits order quantities, addresses, and line item discounts

• Cancels orders and manages order tags

• Merges results across every Shopify store connected to the account, so agents supporting multiple brands see one unified view

• Attributes every action to the agent who performed it, recorded on the Shopify order timeline

How Setloop handles data:

Setloop connects to Shopify using OAuth -- merchants never paste API tokens, and Setloop's backend stores only the OAuth access token needed to call the Shopify Admin API on the merchant's behalf.

To find a customer's orders, Setloop sends the Zendesk ticket requester's email address to the Setloop API, which uses it to search the connected Shopify store(s); this email is used transiently for the search and is not stored.

The agent's name is sent to Shopify as attribution on any action taken.

Setloop does not store Zendesk ticket content or end-user personal data.

Full details are in our privacy policy: https://setloop.com/privacy