CaseMargin

CaseMargin builds tools for support teams who spend too much of their day re-reading instead of resolving.

The brief builder lives in the ticket sidebar. One click reads the full conversation, comments, internal notes, requester history, and returns a structured brief: what's actually happening, what's already been tried, what the evidence shows, and what to do next. Nothing is invented. When the ticket doesn't have enough information to draw a conclusion, the brief says so.

Free to install, with a monthly brief allowance per account. No credit card required.

Data disclosure: to generate a brief, this app reads the ticket subject, all comments (public and internal), requester name/email/organization, and your Zendesk account subdomain, and sends that text to CaseMargin's server, which forwards it to OpenAI's API for analysis. Ticket content is not stored on our server or logged; only your Zendesk account subdomain is retained, to track your monthly usage against your quota. Full privacy policy: https://casemargin.com/privacy