RAUM AI Assistant

RAUM AI Assistant brings AI writing tools to the ticket editor so agents can respond faster and more consistently. Generate drafts from ticket context, rewrite replies in one click, and translate into 20+ languages without leaving the ticket.

In the ticket editor

Generate writes a contextual first draft from the ticket subject, description, and conversation, grounded in your team's procedures and brand voice. Rewrite refines an existing reply — adjust tone, tighten wording, and fix grammar in one click with undo support. Translate converts a reply into any of 20+ languages while keeping the original text. The Action button runs custom instructions, such as summarizing the conversation or drafting a follow-up. The ticket sidebar shows live Ticket Insights — sentiment, category, confidence, and a short summary.

Powered by the RAUM AI backend

The app is the in-Zendesk surface for the RAUM AI platform. Behind each reply, a multi-agent pipeline researches the ticket before writing: it understands the request, plans an approach, runs connected tools and knowledge sources, then drafts a grounded answer. It reads your procedures, brand-voice guidelines, and Help Center content so replies stay accurate and on-brand, and it can enrich tickets with the sentiment, category, and summary fields you configure.

Bring your own AI key (BYOK)

Connect your own OpenAI, Anthropic (Claude), or Google Gemini account in RAUM AI Admin. You choose the model, you pay your provider directly at cost with no markup from us, and your ticket content is processed under your own AI account — full cost control and data sovereignty by design.

Get started

Create your RAUM AI organization and connect your AI key at https://raum.am/onboarding, then install this app with the API key and Organization ID it gives you.

Data & privacy

To generate a response, the app sends the ticket subject, description, conversation comments, and your typed instruction over an encrypted (TLS) connection to the RAUM AI backend at app.raum.am. Requests are authenticated with your organization API key. Using the Zendesk credentials you connect in RAUM AI Admin, the backend may also read ticket and Help Center content for context and, if you enable enrichment, write sentiment, category, and summary values to the ticket fields you configure. Personally identifiable information is masked before processing, and the app does not store ticket content. Ticket data is processed only by the AI provider you connect with your own key, and is not shared with any other third party. For full details see our Privacy Policy at https://raum.am/privacy.