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AI Ticket Tagger

Unlimited AI-powered ticket tagging for Zendesk. Suggests the right tags instantly, no manual work.

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WE ARE RODI

About this app

WE ARE RODI builds focused software for support teams — tools that do one job well instead of trying to do everything. AI Ticket Tagger is our Zendesk integration for automatic ticket tagging.

AI Ticket Tagger reads the subject and description of the ticket you have open and suggests the most relevant tags from your own custom tag categories, right in the ticket sidebar.

  • AI reads the ticket subject and description automatically

  • Suggests 1–3 tags from your own configured category list

  • One-click Apply adds the tags directly to the ticket

  • Configure your tag categories anytime in Settings

  • Multi-tenant: each Zendesk account keeps its own isolated configuration

No more manual tagging, no missed categories — just more accurate routing, reporting, and SLA tracking.

Pricing: 14-day free trial, then €69/month per account.

How we handle your data: when you open a ticket, its subject and description are sent over HTTPS to Anthropic's Claude API solely to generate tag suggestions, and are not stored by us after the response is returned. We store your Zendesk subdomain, subscription status, and the tag categories you configure in Settings, so we can authenticate your account and remember your preferences. We do not sell or share your data with third parties beyond the providers required to run the app (Anthropic for tag generation, Stripe for billing, and our hosting and database providers). You can request deletion of your account data at any time by emailing rodi.codes@gmail.com.

App 詳情

如何安裝

  1. Click Install, then complete checkout for the 14-day free trial (billed monthly after the trial ends).

  2. On the checkout confirmation page, copy the Backend API Key shown there.

  3. Go to Zendesk Admin Center > Apps and integrations > Zendesk Support apps, find AI Ticket Tagger, and click Install.

  4. When prompted for the Backend API Key, paste the key you copied in step 2, then finish installation.

  5. Open any ticket. AI Ticket Tagger appears in the ticket sidebar with suggested tags — click Apply to add a tag.

  6. To set which tags the AI can suggest, click the gear icon (Settings) in the sidebar and enter your own comma-separated tag categories.

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