ScreenReply

Understand customer issues instantly with one-click screen recordings

ScreenReply eliminates endless back-and-forth in your support tickets. Request, record, and resolve complex technical issues without ever leaving your Zendesk workspace.

Core capabilities:

• One-click requests: Generate unique screen recording links directly from your customer chat to get visual context in minutes.

• AI-powered summaries: Skip long video playbacks. Our AI automatically generates a concise text summary and extracts key moments with clickable timestamps.

• Fully white-labeled: Build trust with your users. Customize the recording page with your own domain, company logo, and primary brand colors.

• Complete data control: Store recordings your way. Use our reliable built-in hosting or connect your own S3-compatible storage like AWS or DigitalOcean.

• Centralized dashboard: Manage everything in one place. View all recordings, filter issues using custom tags, and seamlessly switch between multiple workspaces.

• Powerful REST API: Push developer-ready bug reports into your existing CRM or issue tracking systems to build custom automated workflows.

Data Disclosure

To provide its core functionality, ScreenReply accesses your Zendesk subdomain, the current Ticket ID, and the active Agent's User ID. This minimal data is required to correctly link generated screen recordings back to the specific ticket and post the video URL as an internal note. ScreenReply does not read the contents of your ticket messages, customer email addresses, or other unrequired Personally Identifiable Information (PII). For full details on how we handle and protect customer data, please review our Privacy Policy at https://screenreply.com/privacy.