Shipped.AI

Cavalry is an AI support agent built specifically for ecommerce. It does not just answer the question and hand off. It resolves the ticket like applying the promo code, filing the warranty claim, editing the order, creating the return, then confirming it back to the customer in the same conversation.

Why teams choose Cavalry

• Resolution, not deflection. Cavalry works through your systems, SOPs, and edge cases to close the ticket, with no portal links and no second queue.
• A dedicated agent for every ticket type, including yours. Each use case gets its own knowledge, instructions, and resolution logic, and we build custom use cases for the workflows unique to your business. You decide what it handles and how far it can go.
• Acts on your rules. Refund thresholds, claim windows, and escalation policies are yours to configure. Anything outside them goes to your team with the full thread attached.
• Your brand voice. A multi layered voice model matches your tone, interaction policies, and style guide, so replies read like your team.
• Channel agnostic. One agent and one customer profile across every channel you support.

What it resolves

Returns, exchanges, and refunds. Order tracking and WISMO. Order editing, address changes, and cancellations. Lost, damaged, wrong, and missing items. Warranty and shipping claims. Subscription changes and cancellation saves. Promo codes and appeasements. Product questions and troubleshooting.

That is more than 100 ecommerce use cases out of the box. We also build custom use cases specific to your business, the policies and workflows no standard playbook covers, such as made to order lead times, loyalty and membership rules, wholesale accounts, or a returns exception your team handles by hand today. If your team can document it, Cavalry can resolve it.

Weekly CX Intelligence Report

Cavalry analyzes your ticket volume and generates a weekly brief on the issues driving contacts, from product defects to shipping trends, built from real tickets rather than surveys.

Getting started

1. Book a demo, or start with a free AI Support Audit. We analyze 500+ of your real tickets and hand you your automation rate and the gaps.

2. Connect Zendesk and your store, then configure the use cases you want the agent to own and the rules it follows.

3. Go live with a 30 day free trial and full capabilities.

Questions? Visit cavalry.ai to book time with our team.