Install this addon only if you are using a former chat version. Make sure you have already installed Birdie main app named « Screen Recording & CoBrowsing by Birdie» before installing this addon

Birdie (formerly Zest) is trusted by 1600+ support teams.

Resolve tickets with zero back-and-forth, while delivering an outstanding support experience. Here is how:

SCREEN RECORDING

• Request Screen Recordings from your customers. Instead of making users explain an issue via text or live call, give them the option to record it.

• Send screen recordings to you customers.

• Request screen recordings as followup actions in your Intercom bots.

• Birdie SDK. Allow your customers to launch Birdie recorder from any specific button, link or element in your product and receive recordings on Zendesk

COBROWSING

• Start CoBrowsing sessions either to resolve a complex issue or guide the way. See your customer's screen, draw on, request control.

Some extra highlights:

• End users don't need to download anything.

• View end users' console logs

• Custom branding

• Customer stories: +60% Time to Resolution, -35% Escalation Rate, +20% Customer Effort Score (read more at birdie.so).

For support, visit our Help Center or contact us at support@birdie.so