Trustpilot Reviews

Trustpilot is an open-to-all customer reviews platform where consumers are heard by businesses, and where businesses can earn consumer trust. With this integration, manage Trustpilot reviews from Zendesk without changing your existing customer service workflow. Each new Trustpilot service or product review automatically creates a Zendesk ticket. Reply directly from Zendesk and automate tasks with triggers and macros.

Carry the conversation across channels

When all your channels, including customer reviews, are connected, customer conversations are seamless, agents are more productive, and customers are happier.

Increase brand loyalty

Respond to all reviews quickly and personally, solve problems, and give your customers an experience that keeps them coming back. 79% of consumers say that when a company responds to negative reviews and comments, it increases their trust in the brand (Trustpilot Consumer Survey, 2019).

Deliver a better customer experience

Learn from your customers to find out what works, what doesn't, and how you can improve your products and services.

This integration is free to use for Trustpilot customers on the Standard Plan. If you’re not yet a Trustpilot customer, explore our plans here to get started.

Data & Privacy

This integration accesses and stores the following data from your Zendesk account: your Zendesk subdomain, OAuth access and refresh tokens, and review and ticket data. This data is used solely for the purpose of creating Zendesk tickets from Trustpilot reviews and enabling replies to those reviews directly from Zendesk. Data is processed and stored by Trustpilot in accordance with Trustpilot's Privacy Policy.