Arrivy Field Service Management
Convert Zendesk tickets to dispatch-ready field tasks with two-way sync.
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Arrivy Field Service Management
About this app
Arrivy is a field service management platform that helps businesses connect office and field teams, coordinate work efficiently, and deliver better customer experiences through scheduling, dispatch, customer communication, digital forms, crew management, and real-time field task visibility.
The Arrivy and Zendesk integration connects Zendesk tickets with Arrivy tasks. Based on configured Zendesk ticket-status triggers, the integration can automatically create or update Arrivy tasks and synchronize selected task information back to Zendesk.
Automate ticket-to-task workflows.
Turn selected Zendesk tickets into Arrivy field-service tasks automatically, reducing manual data entry and helping support teams move customer requests into field operations.
View field activity from Zendesk.
See associated Arrivy tasks and their progress from the Zendesk Activity Panel, giving support teams better visibility into work happening in the field.
Connect support requests with scheduling and booking.
Open the relevant Arrivy task or booking workflow from Zendesk when additional scheduling or field-service action is needed.
Keep Zendesk and Arrivy updated. Synchronize configured ticket statuses, task updates, and selected fields between both platforms so support and operations teams work with consistent information.
Adapt the integration to your workflow.
Configure how Zendesk ticket information is transferred to Arrivy tasks, including the fields and ticket statuses used by your business.
Keep support and field operations aligned.
Connect customer-service tickets with field execution so teams can follow requests from initial support contact through field-service progress.
Data and privacy
Arrivy accesses the Zendesk ticket data and configured fields needed to create, update, and display related Arrivy tasks. Depending on your setup, this may include ticket details, requester contact information, statuses, tags, priorities, and mapped fields.
This data is used to synchronize configured ticket and task updates between Zendesk and Arrivy.
For details on data storage, retention, and protection, see Arrivy’s Privacy Policy and Terms of Service Agreement.
App 詳情
如何安裝
Install the Arrivy app from the Zendesk Marketplace and grant the requested permissions.
Next, sign in to Arrivy and go to Settings > Apps & Integrations > Zendesk. Connect your Zendesk account, sign in to Zendesk, and authorize the connection through OAuth.
After authorization, return to the Zendesk integration settings in Arrivy and complete the configuration for ticket-status triggers, task creation, field mapping, panel buttons, and reverse synchronization.
For complete setup instructions, see the Arrivy Zendesk integration documentation. For any further assistance, contact us.
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