Engage with your Instagram users via Zendesk Support. Reply to all direct messages. Use Zendesk tools such as macros, triggers, and ticket assignments the same way you use them with emails.

Find out more details and videos on our website

Features

• Connect multiple Instagram accounts (4 accounts included)

• Unlimited messages

• Respond to direct messages

• Receive video files and images

• Send links, images, and files back to the customer

• Add tags to connected Instagram accounts

• Links to users’ Instagram profiles in Zendesk

• Support for group chats and threaded conversations

• Receive user follower count

• Primary/General inbox tagging

About OAPPS LLC

OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers

Learn more about our work at OAPPS.io.

Support

For annual payment options or if you do not have a credit card, contact us via our help center.

💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.

Data Handling & Privacy

• Transfers messages between Instagram and Zendesk; no other Zendesk data accessed.

• Data stored: Instagram user identifiers (username, name, ID, avatar), messages, and attachments.

• Retention: messages 30 days, attachments 180 days.

• Secure backend processing; access restricted to required integration permissions.

Privacy policy

This app is not affiliated or endorsed by Instagram or Meta and is provided by OAPPS LLC as-is.

Check out our Instagramer Suite app for more features, including support for comments, mentions, and stories.