Time-based workflows for anything on a ticket

Enforce, measure, remind and report on any ticket-related actions.

Our customers run millions of timers every month to track and enforce workflows, ensuring nothing in their Zendesk goes unnoticed. From contractual SLAs and internal OLAs to team performance and customer responsiveness, Timers is your go-to solution.Setup is so simple, you can start using it immediately to optimize operations.

Features

• Unlimited timers —Track as many things as required on a ticket.
• Automate with triggers —Easily configure and automate timers using Zendesk triggers for seamless workflows.
• Real-Time Agent Updates —Keep agents informed with live updates on timer progress like remaining time.
• Full Timer Control —Start, stop, pause, or resume timers at any stage in a ticket’s lifecycle.
• Custom Business Hours —Track time during customized sets of business hours.
• Automated Actions —Trigger any ticket actions like notifications, status updates, and more at set times before or after timers end.
• Customizable Reporting —Reflect timer data in ticket fields exactly how you need it, ensuring precise and actionable reports.

Usage limitation

Plan includes 500 timers per agent per month. Contact us if you need a larger volume. No limits apply when subscribed to the SweetHawk Suite.

Bundle pricing

When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite.

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About us

Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are:

• Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
• Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
• Calendar - link calendar events with Zendesk tickets to make your planning process simpler
• Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.
• Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.